PRIVACY POLICY

This Privacy Policy describes how LA POCHE (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, LA POCHE collects personal information about you from various sources. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to:

Communicate with you
Provide, operate, and improve our Services
Comply with legal obligations
Enforce our terms and conditions
Protect or defend our business, rights, and users

Information You Provide Directly

When you use our Services, you may provide us with:

Contact details (name, address, phone number, email address)
Order information (billing address, shipping address, payment confirmation, phone number, email)
Account information (username, password, and security-related details)
Customer support information (messages and communications you send to us)

Some features of our Services require certain personal information. If you choose not to provide this information, you may not be able to access certain features.

Information We Collect Automatically ( Usage Data)

We automatically collect certain information about your interaction with our Services. This may include:

Device and browser information
IP address
Network connection details
Pages viewed and actions taken on our Site

We collect this information using cookies, pixels, and similar technologies (“Cookies”).

Information We Obtain from Third parties

We may obtain information from third parties, including service providers who support our business, such as:

Our website platform provider, such as Wix
Payment processors who collect payment information (e.g., credit/debit card details, billing address) to process transactions
Shipping and fulfillment providers
Analytics and marketing partners

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

Process payments
Fulfill orders
Send order confirmations and updates
Manage returns and exchanges
Create and maintain customer accounts
Arrange shipping and delivery

This processing is necessary to perform our contract with you.

Marketing and Advertising

We may use your personal information to send marketing and promotional communications by email, SMS, or other channels. You may unsubscribe at any time using the link provided in our communications.

Where required by law (such as in the EEA or UK), we rely on legitimate interest or your consent in accordance with applicable data protection laws, including GDPR.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent or illegal activities. If you create an account, you are responsible for keeping your login credentials secure.

Customer Support and Service Improvement

We use your information to provide customer service and improve our products, website, and overall customer experience.

Cookies

Like many websites, LA POCHE uses cookies to:

Operate and improve our Site
Remember your preferences
Analyze website traffic
Personalize marketing and advertising

Most browsers accept cookies automatically, but you can modify your browser settings to remove or reject cookies. Please note that disabling cookies may affect website functionality.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

To vendors and service providers who perform services on our behalf (e.g., payment processing, IT services, shipping, analytics)
To marketing and advertising partners
With your consent (for example, through social media integrations)
Within our corporate group or affiliates
In connection with a business transaction (e.g., merger or acquisition)
To comply with legal obligations or enforce our policies

We do not sell your personal information.

We do not use or disclose sensitive personal information without your consent.

Third- Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

Children's Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Security and Retention of Information

While we implement reasonable safeguards to protect your information, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Request data portability
Restrict or object to processing
Withdraw consent
Opt out of targeted advertising
Appeal decisions regarding your privacy requests

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Internacional Users

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we rely on appropriate legal safeguards, such as Standard Contractual Clauses, for international data transfers in compliance with applicable data protection laws.