TERMS & CONDITIONS

A legal disclaimer

Terms & Conditions - the basics

These Terms of Service (“Terms”) govern your use of the website and purchase of products from lapoche (“we”, “us”, “our”), a business operating in London, United Kingdom.

By accessing this website or placing an order, you agree to these Terms.

1. ELIGIBILITY

You must be at least 18 years old to place an order on this website.

2. BUSINESS INFORMATION

Business Name: lapoche
Location: London, United Kingdom
Contact Email: lapocheofficial@gmail.com

This is an online-only business. A trading address is available upon legitimate written request.

3. PRODUCTS

We sell ready-made handbags and accessories.

We make every effort to ensure product descriptions, images, and prices are accurate. However:

Colours may vary slightly depending on device display.
We reserve the right to modify products without notice.

4. PRICING & TAX

All prices are listed in GBP (£) unless otherwise stated.

For UK customers:

Prices include VAT where applicable.

For international customers:

Import duties, customs fees, and local taxes are the customer’s responsibility.

5. ORDER ACCEPTANCE

We reserve the right to:

Refuse or cancel any order
Limit quantities
Cancel suspected fraudulent transactions

You will receive an order confirmation email. The contract is formed once your order is dispatched.

6. SHIPPING POLICY

We ship worldwide.

Processing time: 3–15 business days.

Delivery times are estimates and not guaranteed.

We are not responsible for:

Carrier delays
Customs delays
Incorrect shipping information provided by the customer
Lost/stolen parcels marked as delivered

Risk passes to you upon delivery.

7. RETURNS & RIGHT TO CANCEL (UK & EU CUSTOMERS)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a return:

Items must be unused
In original condition
In original packaging

You must notify us at lapocheofficial@gmail.com within 14 days of delivery.

Return shipping costs are the customer’s responsibility unless the item is faulty.

Refunds will be processed within 14 days of receiving the returned item.

8. FAULTY OR DAMAGED GOODS

Under the Consumer Rights Act 2015, you are entitled to a replacement or refund if goods are faulty or not as described.

Please contact us within 48 hours of delivery with photographic evidence.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their content or practices.

10. INTELLECTUAL PROPERTY

All content on this website including:

Brand name “lapoche”
Logos
Product images
Designs
Text

is our intellectual property and may not be copied, reproduced, or used without permission.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by UK law:

We shall not be liable for:

Indirect or consequential loss
Loss of profits
Business interruption
Misuse of products

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

12. FORCE MAJEURE

We are not liable for delays caused by events beyond our control, including natural disasters, strikes, pandemics, or shipping disruptions.

13. PRIVACY & DATA PROTECTION

We comply with UK GDPR and the Data Protection Act 2018.

By using this website, you agree to our Privacy Policy.

14. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the jurisdiction of the courts of England and Wales

15. SEVERABILITY

If any provision is found invalid, the remaining provisions remain enforceable.